
Customer Story
Efficiency Now and for the Future With a Database Review
This scaling company’s business requirements were no longer being supported by their databases. Together, we changed that.
Case Study
The tuning we carried out meant that JacTravel's systems could handle 5000x more transactions
The Challenge
The Customer
Established in 1975, JacTravel has over 45 years of destination management expertise. They’re one of the leading Destination Management Companies in Europe and provide travel products and services to the international travel trade.
As a company that is committed to customer satisfaction, JacTravel wanted to improve the speed of transactions so bookings could be made faster, improving the client journey. With this in mind, we knew that we needed to identify areas for improvement and eradicate any inefficiencies. As well as this, we wanted to improve the overall health of their estate, so that the team could rest easy knowing that their systems could handle the growing demand.
By using our knowledge of SQL Server replication and high transaction systems, we quickly identified an area for improvement. We proposed that by removing an inefficient, repetitive step, we could get this vital data to JacTravel’s customers much faster without sacrificing accuracy. By removing this inefficiency, we could also improve server capacity, leaving more room for growth.
As the change was low risk, it meant that the JacTravel team could quickly implement it, achieving instant benefits.
The JacTravel team now have faster systems that can handle 5000x more transactions. As a result, customer bookings have increased. Their super-efficient systems have reduced replicated commands by 99.98%, taking pressure off system resources.
JacTravel’s IT Team have managed to make huge cost savings for the company thanks to the reduction in server capacity and the efficient management of resources.